Terms & Conditions

 Terms of Business

These terms apply to all sales of Bee Spotted products and services.
Please read them carefully before authorising payment.

  1. Definition of Interpretations

In these terms, the following words have the following meanings:

“Agreement” means any agreement for us to supply you with our products or services, incorporating these terms; “Products”  means  any  product we have agreed to supply to you; “Services”  means  any  services we have agreed to supply to you; “We”,  “Us”,  “Our”  means  Bee Spotted, supplying products and services to you;

“You, “Your” means the person or organisation purchasing products and/or Services.

  1. Basis of Agreement

2.1 Entire Agreement
The agreement sets out the entire agreement between the parties relating to its subject matter and unless otherwise agreed in writing by the parties (whose agreement must refer to this clause), shall override any prior correspondence or representations and all other terms and conditions. The parties acknowledge that this agreement has not been entered into wholly or partly in reliance on, nor has either party given any warranty, statement, promise or representation by the other or on their behalf other than as expressly set out in this contract. Nothing in this agreement will exclude liability for any misrepresentation that was made fraudulently.

Agreement:  The client’s approval for work to commence shall be deemed an agreement between the client and Bee Spotted.   Important: Approval for the work to commence and payment of the initial fee indicates that the client accepts the terms and conditions outlined in this document and their personal agreement.

2.2 Change
From time to time, we may change our product or service offerings, prices and/or these terms and in such event, we will give you reasonable notice of such changes, In particular, we will post changes to these terms on our website at www.beespotted.co.uk/terms and these shall be deemed to have been accepted by you and will be effective from the date of initial payment being made.

2.3 Offer & Acceptance
Your order for our Products or Service shall be deemed to be an offer by you to purchase our Products or Services subject to these terms.  Your order shall only be deemed to be accepted by us when we issue a written acknowledgement of your order usually via email. If we provide you with a quotation for our Products or Services, it is valid for a period of 14 days only from its date unless we have stated otherwise or have withdrawn it.

2.4 Description
The description of our Products or Services is set out in our proposal or initial invoice. Any other descriptions issued by us (including those contained on our website) are provided for the sole purpose of giving you an approximate idea of our Products or Services and do not form part of the agreement. If our Products or Services do not conform to those specified  in  this  contract,  you must notify us in writing within 15 days, failing which you will be deemed to have accepted them as being in accordance with the contract and must pay the full agreed price.

2.5 Delivery Dates
Any delivery specified by us is intended to be an estimate only unless we state otherwise in writing. If no date is so specified, delivery will be made within a reasonable time.

Bee Spotted agrees to deliver the requested work in a timely manner and shall conform to the standards as agreed. Bee Spotted charges for work based on time, so any changes once work has commenced, may result in changes in the fees already stated. In particular cases, where a job/service requires work beyond our normal business hours and turnaround time, there may be additional fees involved, over and above our standard costs.

2.6 Reasonable Assistance
You shall provide all reasonable assistance to us as is necessary for our delivery of our Products or Services to you. We shall have no liability to you where any failure or delay in the delivery of our products or services is the result of your act or omission or delay in providing such assistance. All emails are monitored and recorded, and all telephone calls are also logged automatically.


3 Price and Payment

3.1 Price
Our price for our Products and Services is set out in our written proposal/quote or initial invoice. Our prices are currently not subject to VAT.

3.2 General Payment Terms
Unless otherwise agreed in writing, payment for our website related services are due without deduction within 14 days after the date of our invoice and prior to any work including domain and hosting terms commencing. Payments for copywriting, social media management, merchandise are strictly due within 14 days and prior to any work commencing. No design work, printing, websites or SEO work will be started until full payment has been received. Clients should only pay this fee if they agree to our terms and conditions. Payment of the fee will be taken as agreement of all the terms relevant to that service/product.

3.2.1 Website Maintenance
In the instance of website maintenance, clients will either opt for a maintenance package or adhoc services. Whereby ad hoc maintenance is required it would be on a live website and any work will be invoiced at our hourly rate. 1 hour minimum then at 15 minute pro-rata. Adhoc maintenance times include support and fixes/changes which where possible will be invoiced for prior to work commencing but may on occasion be post-completion. Where payment is due post-completion this will be due within 48 hours. Non-payment for services carried out will incur consequences such as hosting suspension at 7 days post invoice and termination of services at 30 days.

3.2.2 Website Builds (Bee Spotted hosting)
Where a monthly instalment option has been agreed, for website builds only, a deposit will be required prior to work commencing. After which monthly payments will be due and payable by Direct Debit of which will be set up at the start of the term. All payments will be interest free and must be paid within the agreed period. 

Where any other instalment plan is agreed a 50% minimum deposit will be required prior to work commencing and the balance due by 3 months from this date. A website build can be completed well within this timeframe and therefore should the website not be live by the 3 month date, payment will become due and work will continue on the website thereafter until complete. This relates back to point 2.6 Reasonable Assistance.

3.2.3 Hosting build away from client server
Where a client wishes to keep an existing website live until the new website which we are building is launched we will provide free hosting for a period of 4 months from start of build. We anticipate that all websites are completed within this timeframe and launched on the client’s own hosting account with us. After this 4 month period, hosting will become chargeable at the rate of £45 per month. 

3.3 Gift Vouchers
All gift vouchers are dated with a start and expiry date. Vouchers can only be used for work quoted for between these dates and not for work already invoiced for.

3.4 Quotations

The price quoted to the client is for the work specifically agreed and written on the invoice.  Should the client decide that extensive changes are required after work has commenced there may be a surcharge. If relating to a website build/development, any maintenance after the launch date will be charged at our hourly rate unless a Website Care Package is taken.

3.4.1 Validity of Quotation
Unless otherwise agreed any quotation provided will be valid for 14 days from the date of receipt.

3.5 Refund Policy
After work commences payments are not refundable under any circumstances.

3.6 Payment Methods
Unless otherwise agreed, our preferred method of payment receipt is BACS or over the counter services, details of which are on each invoice.  Payment by cheque is NOT accepted.

3.7 Cancellations (hosting services, domain renewals only)
Should a client wish to cancel their domain or hosting renewals, a minimum of 30 days notice is required in writing. Email notice is acceptable and will be confirmed within 72 hours, however if no confirmation is received from us within this time, please contact us immediately to ensure we have received your cancellation request. Failure to give 30 days notice of cancellations, payment for any outstanding services will be required in full.

3.7.1 SEO and Website Maintenance Packages Notice Periods

In the event that Bee Spotted not be able to fulfil any ongoing packages a minimum period of 1 calendar months written notice will be given to the client. Likewise should a client wish to upgrade, downgrade or cancel any SEO or Website Maintenance package a minimum period of 1 calendar months written notice must be given to Bee Spotted as work is scheduled in advance for all clients on packages of which time may not be filled.

3.8   Overdue Payment (hosting services, domain renewals, website maintenance adhoc only)
Bee Spotted’s terms of engagement are strictly 30 days payment from date of invoice.  Should a client fail to pay for any services supplied after this period, Bee Spotted reserves the right to terminate the supplied services. Once an account becomes overdue, Bee Spotted’s standard policy is to suspend all services supplied to that client. Websites/emails may be reinstated for a £50 charge if within a 14 day period of renewal.  Anything over 14 days may not be able to be reinstated and the website and emails may be permanently lost, contact us for further information and charges to re-instate any services where possible. Please note, all website files stored locally and used for creating a website are not stored for more than a 90 day period. Bee Spotted reserve the right to charge for a new website build should this ever be later required by the client.

Bee Spotted shall make best efforts to alert a client to any such overdue payments typically via email and also by telephone, but it remains the client’s responsibility to ensure all accounts are fully paid up within Bee Spotted’s payment terms.

3.8    Free Design with Print

Free design is available with print orders of over 250 quantities.

With all our design for print the client will be given low resolution proofs via email throughout the design process up until approval to print.

Should a client wish to have the original artwork files including high resolution copies, this must be stated at time of ordering and will incur our usual design rates which will be quoted for at time of ordering.

3.9   Website Project Calls (including Zoom)

With our website packages we offer a complimentary 20 minute consultation to all clients. This is followed by an additional 30 minute call for the Design Interview. If the client wishes to book additional calls these will be charged at our standard rate. It is important to note that calls can only take place during our office hours as we cannot guarantee any availability outside of these times. Email is our preferred method of communication which ensures a speedier response and reduces any delays on projects.



4 Liability

4.1 Consequential Loss
Neither party shall be liable for any of the following losses or damage (Whether or not such losses or damage were foreseen, direct , indirect foreseeable, known  or  otherwise):  (i) economic loss, (ii) loss of profit (Whether actual or anticipated), (iii) loss of revenue, (iv) loss of anticipated savings, (v) loss of business, (vi) loss of opportunity, (vii) loss of goodwill or for any other indirect, special or consequential loss or damage howsoever caused.


5 Termination (websites, hosting, domains and SEO services only)

5.1 Events
Either party may terminate the agreement by written notice. 

Bee Spotted reserves the right to terminate hosting services provided to the client at any time, with or without cause, upon providing written notice (email with acknowledgment) to the client. 

5.2 Consequences
Upon termination of the contract for any reasons whatsoever:

(a)  Such termination shall be without prejudice to any rights or remedies of either party against the other which may have accrued up to the date of termination; and

(b)  All sums owing pursuant to the contract shall become due.

If  you  terminate the  contract  in the absence of any default by us, you shall pay us the cancellation charges  specified  in  the schedules  or  if  none  are specified, a reasonable allocation of our fees based on the percentage of work completed by us up to the date of termination.

6.   Intellectual Property and Data Protection

6.1 Use
Our products and /or Services are provided for your sole benefit. Upon your purchase of our Products and/or Services you agree that you will not copy, reproduce, modify or adapt, translate, disassemble or reverse engineer any of our Products or the materials relating to our service unless we agree in writing otherwise.

6.2 Data Protection
Both parties shall comply with all applicable laws and regulations in relation to the collection, processing and storage of personal data.
We may share your name and delivery address data only with our print suppliers when items are delivered directly to you.

6.3 Methods of Contact
On placing an order with Bee Spotted we will automatically add you to our mailing database. We will only email you in the manner, a newsletter once a month to you via MailerLite. Should you wish to be removed from this at any time you can simply click on the Unsubscribe button at the foot of each email or contact us to standout@beespotted.co.uk quoting “UNSUBSCRIBE” in the subject field. Bee Spotted will not share your data with any third party for this purpose.

  1. General

7.1 Force Majeure
Neither party shall have any liability to the other if affected party does not fulfil its obligations to the other due to an event outside the affected parties’ reasonable control.

7.2 Confidentiality
The agreement, its content, the matters to which it relates and information exchanged pursuant to it are confidential between the parties. On expiry or termination of the agreement each of us shall return to the other, the others confidential information upon request. Notwithstanding the foregoing, an obligation of confidentiality will not exist in relation to any information which:

(a) is already in the public domain through no act or omission of the receiving party
(b) is required to be disclosed pursuant to a legal obligation

7.3 Publicity
We will respect our obligation to keep your information confidential. However, you agree that we may undertake certain marketing activities and we may use your business name and logo in our customer list (whether online or offline) and other marketing materials. We will seek permission from you prior to this.

7.4 Notice
With the exception of notices pursuant to clause 2.2 any notice given under the contract shall be in writing and delivered by registered post to the registered address of the party, or such address as is notified to the other party.

7.5 Law/Jurisdiction
The contract and any dispute arising out of it (whether contractual or non-contractual) shall be governed by English Law and the parties irrevocably submit to the exclusive jurisdiction of the English courts.

  1. Miscellaneous

8.1 Clients Responsibilities with Regard to Copyright

In situations where the client provides images, text, animations, layouts or any other content for work carried out by Bee Spotted they are legally responsible for ensuring that this material does not infringe any copyright. Certain images provided by Bee Spotted may have been purchased under licence from stock image suppliers and may not be permitted for use on all materials. We shall inform you of each license at time of approval of images from you.

8.2 Proofreading
Bee Spotted’s responsibility for typographical, pricing, or other errors shall be strictly limited to correcting such errors if they are pointed out to us during timely proofreading. It is the client’s responsibility to proofread all work and to ensure that it is
(a) satisfactory,   (b)   correct   as   to size, content, etc, (c) suitable for intended use, and (d) within proper copyright and other restrictions.

8.3 Offensive/Libellous Material
The client will not use any service provided by Bee Spotted to publish any material that may be construed as Defamatory, Offensive   or   Libellous   to   any other third party. Bee Spotted shall not be held liable for any material published through its services; we maintain full indemnity from any claims arising from and defamatory, obscene material, or any other breach of rights. The client is fully responsible for the content and we will not undertake to monitor or control client data in respect for any content therein. Furthermore, the client agrees to indemnify Bee Spotted in respect of any claims brought against us arising from the content of their material whether it is for defamatory comments, infringement   of rights,   or any other offence.

8.4 Portfolio
To maintain our portfolio credentials and the integrity of any applicable copyrights, Bee Spotted maintains the right to place a website link on client’s website if built by us. Bee Spotted also maintains the right to reproduce work we have carried out for the client in our portfolio and in any marketing materials.

8.5 Future Support (applicable to websites only)
Bee Spotted is not responsible for future support after a sign-off form has been submitted and a website has launched unless on a “WEBSITE MAINTENANCE” AGREEMENT. Any maintenance will be charged at our hourly rate of £45 per hour  or one of our maintenance packages from £50/month. For avoidance of any confusion, maintenance includes any event in which assistance is required including telephone calls/emails asking questions on how to do something or asking us to action any changes. Any hosting technical issues of course will be dealt with under our hosting service.

8.6 Compliance with Laws & Regulations
We carry out our work in accordance with the client’s specifications. It is the client’s responsibility to ensure that the content complies with current trading laws and regulations.

We cannot accept responsibility for any failure to comply with laws and regulations related to a specific business or trade.  We can research this on the client’s behalf upon request, but in any business where complex compliance issues may exist we recommend that the client takes legal advice from their company lawyer.

Schedule A

Additional Terms applicable where Bee Spotted provides consultancy services or training (less than 1 working day).

A1 Consultants

We cannot guarantee that a particular Bee Spotted employee or associate (“Consultant”) will carry out a consultancy project as unforeseeable events (e.g. Illness) may occur. Suitable alternatives will be offered where possible.

A2 Charges

If for a website build an initial consultation of up to 1 hour is free of charge either in person (subject to location) or via telephone. Consultations and/or training will be charged at our hourly rate again regardless on method i.e. in person, telephone, Skype or similar. 
Our consultant’s charges are based on the time spent on a project, and we define a consultant day as being a maximum of 8 hours during normal working hours (including travelling time). If evening, weekend, public holiday work or overseas travel is involved, higher rates will apply. We will bill you monthly or at pre-agreed billing points if you are on any of our Website Maintenance Packages.

A3 Cancellation/Postponement
When we agree to undertake a project for you, we make all necessary arrangements so that the appropriate personnel and resources are available on the agreed date. If you subsequently wish to cancel or postpone the agreed project dates, we will discuss whether substitute work to replace the work that has been cancelled or postponed can be carried out on the days arranged for the original work. If it is not possible, our charges, unless otherwise agreed in writing by us will be as follows:

Within 2 working days of start date 100% of our quoted rate
Within 5 working days of start date 50% of our quoted rate

In the absence of any default by us of this contract giving rise to termination, if you terminate the contract at any point after commencement of the work, you will be liable for 100% of our quoted fee.

Schedule B

Additional Terms applicable where Bee Spotted provides Training Services (Full Day)

B1 Training Courses
We may carry out a training course for you. Fees for these courses may include training materials which will be supplied by Bee Spotted. We define a training day as being a maximum of 8 hours during normal working hours (including travelling time). If evening, weekend, public holiday work or overseas travel is involved, higher rates will apply.

B2 Charges
Notwithstanding clause 3 of these terms, you shall pay our invoices within 14 days from the date of our invoice. Travel Time & Expenses: Bee Spotted reserve the right to make an additional charge for travelling time at our current hourly rate. Likewise Bee Spotted reserve the right to charge for travelling expenses based on 45p per mile by car or at a flexible public transport rate. All expenses quoted for are strictly non-negotiable.

B3 Cancellation
We may cancel a training course at our discretion without liability to you by giving you at least 48 hours prior notice. When we provide training we make all necessary arrangements so that the appropriate resources are available on the agreed date. If you subsequently wish to cancel a training course you must give us written notice, by post or email, at least 48 hours before the start date of the course. Your email will only be deemed as received if we send an email back to you confirming receipt.  If it is not possible, our charges, unless otherwise agreed in writing by us will be as follows:

Within 2 working days of start date 100% of our quoted rate
Within 5 working days of start date 50% of our quoted rate

If payment is received at the time of booking on receipt of your cancellation, we shall credit your account with a sum calculated on the cancellation rates contained within these terms.


By agreeing to these terms and conditions your statutory rights are not affected.


Bee Spotted reserves the right to change or modify any of these terms or conditions at any time. Should clarification of any of the above be required please contact us.

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