Email Setup Instructions

Below you will find detailed instructions you will need to setup your emails on your chosen platform.

Please note that unfortunately we DO NOT offer IT software support outside of any hosting issues as this is not within our remit, nor are we insured to do so. If you are unsure how to perform the steps below we strongly suggest that you contact a professional IT support company and have them setup your emails on your behalf.

Emails can be accessed in three ways:

1. Via webmail (
2. Via desktop
3. Via mobile

Your email address and password will be sent to you seperately, below are the details to setup the email on different devices.

For webmail simply go to your preferred internet browser and go to your Yourdomain should be replaced with your own website URL. Simply type in your email address and password.

For desktop and mobile access you can quickly access step-by-step guides via the links below:

If you have any issues with the information we have provided (e.g username and password), or you have a different platform not shown above, please contact us.

Microsoft Outlook

To add your email account to the latest version of Microsoft Outlook first click on the File menu and then on Account Settings > Account Settings. If you’re using the Mac version, the menu will be in Outlook > Preferences > Accounts.



To begin, click on New on the new window that opens.



A new window will appear named Add Account. On it, select the Manual Setup or additional server types option and click Next. Then on the next step select POP or IMAP and click Next.



You need to fill in the appropriate information about your email account. Here’s a brief explanation of the different fields and what you should add in them:

  • Your Name: provide your name in this field;
  • E-mail address: type in your email address – for example;
  • Account Type: select whether you want to use the IMAP or the POP3 protocol. We recommend that you use the IMAP protocol since it keeps your emails on the server and it’s harder to lose information;
  • Incoming mail server: the server for incoming mails will have been sent to you via a separate email.
  • Outgoing mail server: again, the server for outgoing mails will have been sent to you via a separate email.
  • User name: the username is your full email address. It will be used for both incoming and outgoing connections;
  • Password: enter the password for your email account;
  • Encryption Method: Ensure this is set to SSL/TLS


IMPORTANT!If you want to use encrypted connections, make sure to use the proper hostname in the Incoming mail server and Outgoing mail server options. You can refer to this article for more information on what to use in different cases.

Once you fill in each field/checkbox, click on Next to proceed.



A new window should appear named Test Account Settings in which you can follow how Outlook verifies the information you have provided.



If the information you provided is correct the email account should be added to your Outlook.

Mozilla Thunderbird

To configure manually your email accounts with Mozilla Thunderbird first open the program on your computer. Then click the Tools tab > Account Settings.



From the new window press on Account Actions, then Add Mail Account account.



Enter your name as you would like it to appear in the Your name: field for all outgoing messages . Input your full email address in the Email address: field. Provide the password for the email account. Click Continue.



Set the Incoming setting to IMAP. The Server hostname setting is your server hostname. Leave the Port option to Auto. For SSL and Authentication select Autodetect. Then set Username to your full email address (i.e for both Incoming and Outgoing. When ready, click the Re-test button so that Thunderbird can test if the settings are correct.



To verify the email settings, go to your Site Tools -> Email -> Accounts. Choose the preferred domain name and go to the kebab menu > Mail Configuration. In there click on Manual Settings.

If you have configured everything correctly, the Done button should become available. Click it and your email address will be added to your Thunderbird and you can start managing your emails.

Mac Mail

To begin with, click on the Apple Icon Menu on the top left of your screen and select the System Preferences… submenu.



You will be taken to your System Preferences screen where you can adjust various options of your Mac OS. Select the Internet Accounts link to proceed.



Here, you will see a list of all the different accounts you have registered including iCloud, FaceBook, Vimeo, etc. Scroll down and select the Add Other Account… option.



Next, select to add a Mail account on the next screen.



A pop-up will appear asking you to fill in your name and the Email address that you want to register with Mac Mail. Note, that people you send emails to will receive them from the name you enter here. This option, however, can be changed later on. Finally, click Sign in to proceed.



Now, you have to fill in the server settings for your Email account:

  • Email Address: – should be pre-filled with the value you’ve entered in the previous screen;
  • Username: – enter your full email address as a username, i.e It will be used both for the incoming and outgoing connection;
  • Password: – enter the password for your email account;
  • Account Type: – it’s set to IMAP by default. Unless you specifically want to use POP3 you should leave it that way;
  • Incoming Mail Server: the server for incoming mails will have been sent to you via a separate email.
  • Outgoing Mail Server: – same as the incoming server;

You can also find the exact settings to use with each of your mail accounts with your Mac Mail in your Site Tools > Email > Accounts, choose the preferred email account and go to kebab menu > Mail Configuration and select Manual Settings tab.

Once you fill in all the details, press Sign In to proceed.



Finally, you will be asked which programs you want to use this account with. The available options depend on the applications you have installed on your account.



That’s it! You can now use your email account with the Mac Mail application.

Set up your email account on an iPhone

To configure your email on an iPhone, tap Settings on your home screen. Then, proceed to Passwords & Accounts > Add Account > Other Add Mail Account. There you will need to fill in the required information:



When ready, tap Next and you will have to fill in the details of the Incoming Mail Server:



Complete the same steps for the Outgoing Mail Server and wait for the Mail app to verify your information. Then, tap Save and your email will be added to your email account list.


Set up your email account on an Android phone

To set up your email on an Android phone, open the Settings app and search for the Add Account section. Provide the email address ( and press MANUAL SETUP.

Next, you will be able to choose the type of email account you will be using. We recommend the IMAP protocol because it will keep your messages on the server after you download them on a local device.



You will need to fill in your password and tap Next. Enter the incoming server settings:



When you complete filling in the information, tap Next and continue with the outgoing server settings.

Tap Next and choose the preferred sync frequency options. Lastly, press Next and your email account will be ready to use with your Android phone.



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